Need help?
Shipping
Do you ship everywhere?
Yes! Some places take a bit longer than others, but we have been shipping worldwide for decades. Because ourOriginal Pralinesshould be consumed within a week or so, we don’t like to send them too far away. As such,we strongly recommend ordering theCreamy Pralinesfor international orders.
How much does shipping cost?
We try to price shipping to just cover our costs. Your shipping cost is based on the weight of the products in your specific order and how far away from New Orleans you are sending your order.
We are constantly shopping for competitive shipping rates;when you are checking out you will have several choices for the carrier and speed of delivery, with each shipping cost clearly identified before you confirm your order.
Can I pick up an order instead of shipping it?
Yes, you can, but only if you are lucky enough to be in New Orleans! When checking out, select the “Store Pick Up” option, which isfree of charge.
Orders can only be picked up from our store at 750 St. Charles Avenue, New Orleans, LA 70130. Hours for pickup are 9AM – 4 PMMonday through Friday. We are closedduring the weekend.
How do I ship to multiple people at different addresses?
Wecurrently offer multi-shipping options in your cart page. It will allow you to save addresses and split items for you to send each item to the right person.
If you're experiencing any issues, feel freetoemailorcall usdirectly for options.You can also fill out our event and corporate gifting form to let us know about your bulk gift orders.
I ordered a gift with PayPal, and now the shipping and billing addresses are the same!
PayPal prides itself on being a safe, secure service to use for any payments you make online.
One security measure they take is hiding your billing information whenever you pay via PayPal. This has not changed the information you've used and it will not impact your gift order in any way. It's simply a security measure PayPal takes when checking out online.
Product
Do you have a subscription service?
Yes. We have aPraline of the Month Club, in which each month you can receive either a box of six or a box of twelve pralines. Each month’s delivery is a special surprise from us, with different varieties and flavors to keep it fun.
How long do Aunt Sally's Pralines last?
It depends on what type of praline you order:
OurOriginal Pralines are made from the original family recipe developed over 80 years ago. They contain no preservatives and are best consumed within a week of purchase. They nevergo “bad,” but after a week or so the sugar starts to crystalize and they lose the characteristic snap that you enjoy when biting them.
OurCreamy Pralinesare more fudge-like and they will last for up to eight months from production. The expiration date is clearly printed on each wrapper.
Our Chewy Pralines last about six weeks, depending upon the environment (humidity, temperature). If your Chewy Praline feels harder than you prefer, just pop it in the microwave for ten seconds and all the delicious softness will come right back.
What is the best way to store Aunt Sally's Pralines?
Store our pralines at room temperature, away from direct heat or sunlight. If you buy in bulk, ourOriginalPralines can also be frozen until you get your next craving.
Do your pralines contain MSG, GMO Ingredients, or other scary stuff?
No!
Are Aunt Sally's Pralines Gluten-Free?
Yes, all of our pralines are gluten-free.
Policies
What is your return policy?
We want you to be completely happy with your purchase from Aunt Sally’s. If something is wrong with your order, please contact us directly so that we can make it right.
Our Customer Service Manager is available Monday through Friday at(800) 642-7257, oryou can email her directly.
What is your privacy policy?
Aunt Sally’s does not sell, rent, or share any of your personal information to any third party.Our complete Privacy Policy is availablehere.
Is my email automatically subscribed to emails when I place an order?
You will only get emails from us if you check the box asking to receive news and updates. Simply purchasing something from our website as a guest will not put you on our mailing list. If you opt in, you will find that our emails are pretty fun, not too frequent, and they will let you know when we have special promotions, new items, or something exciting to share with you.
Bulk Ordering
How do I become a wholesale customer?
Pleasevisit our wholesale information page or email usfor more information on this process.
Can I buy Aunt Sally's Pralines for Corporate Gifts or Gift Baskets?
That’s a great idea! Aunt Sally’s Pralines make great gifts for your customers, supporters, partners, or employees. Our Gift Baskets are a great place to start, and we will gladly do custom orders to meet your specific needs.If you have any further questions, please contact us.
