How to Restore Microsoft Authenticator App on a New Device – Action Required – Scan the QR Code (2024)

If you rely on Microsoft Authenticator for Multi-Factor Authentication (MFA) on various services and have lost or switched devices, here’s a straightforward guide to regain access smoothly:

• Backup Your Authenticator App: before switching devices, enable the backup feature on your old phone’s Microsoft Authenticator app. This step ensures that you don’t have to manually recreate your entire account list.

• Install and Restore: on your new device, download and open the Microsoft Authenticator app. Select ‘Restore from backup’ right after installation to begin restoring your accounts.

• Authenticate: log in using the same account that you used for creating the backup. Your accounts list should now be restored, but note that:
  • Accounts using only password code generators will be fully functional immediately (like LinkedIn).
  • Accounts using Push Notification or Phone Sign-In might show an “Action Required” error.

Opening the account You will see the message “Scan the QR code provided by your organization to finish recovering the account“.

• Fixing the ‘Action Required’ Error:To generate the QR code go to https://mysignins.microsoft.com/security-info and login with your account.
• In Security info select “Add sign-in method“

• Select Authenticator app. A QR code will appear for you to scan with your new device.

• Final Step: do not forget to remove your old mobile phone from the listed sign-in methods to maintain security.

Following these steps will help you transition your MFA settings to a new device without compromising on security.

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