11-12-201703:09 PM
I am really looking for advice here. I orginally found an apartment via Airbnb and my partner dealt with the bookings as she was native to that country. We had never used the site before so was not conversent with the terms and conditions and to be honest, didnt even know they existed.
We booked the apartment multiple times over the last three years and told him that it was going to be a regular occurrance, for at least 1 or 2 months in the winter and 3 months in the summer. On the first booking which was for a few months, the host gave us his personal email address and said that any future bookings, to email him directly. He mentioned that we should only book for one month on the site and we would deal with the rest of the stay personally face to face. So over a period of 3 years we only paid one month via the webiste and every other payment has been done in cash. We had no idea that all payments should have been done online via the Airbnb website. Most recenly we discussed renting the apartment for 2 years but due to the size it quickly became clear that it was too small so we asked for a months notice, which he agreed to. After finding a bigger apartmnet we gave the agreed notice period which ran 8 days into Janaury. He replied to our email stating that as we gave notice during the month and not at the end of the month, the 8 days in Janaury he would charge us almost double. All in all we have booked the apartmnet this time around for 5 months at full rate and what he seems to do is remove the apartment from the website for the time we book and then place the apartment back on the site once we leave, obvioulsy because he knows we aretrustworthy and careful with his apartment. We cleaned the apartment spotless before leaving, which cannot be said of others becuase we arrived once to an apartmnet that was a right mess, so obviuously others have not cleaned the place prior to leaving. My question is, has the host breached the terms and conditions of the site. Thanks
