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Medicaid Provider Services Manual and Other Resources

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The intent of the provider services manual is to present useful information and guidance to providers participating in the Louisiana Medicaid Program. The first chapter, "General Information and Administration," contains information applicable to all enrolled providers. Each remaining chapter is dedicated to a specific program or service and outlines the policies, procedures, qualifications, services and limitations to that service or program.

Medicaid Administrative Claiming Program

Description: Pursuant to the Louisiana Legislature’s passage of R.S. 46:2721 in the 2001 Legislative Session creating the Medicaid School-Based Administrative Claiming Trust Fund, the Department of Health (LDH), Bureau of Health Service Financing (BHSF) initiated the creation of the Medicaid Administrative Claiming Program (MAC). Schoolshave a unique advantage and opportunity to outreach potential and current Medicaid recipients to help them access Medicaid covered services. TheMAC Program is a Medicaid program in which school districts can be reimbursed for medically related administrative functions which the school district staff performs on behalf of Medicaid eligible and potentially eligible students. The reimbursem*nt is contingent upon availability of state and federal matching funds. Administrative functions include such activities as outreach and assisting children in accessing Medicaid covered services. The school district agrees to follow a prescribed methodology of invoice claiming which must meet specific requirements including entering into interagency agreements with LDH and participating in approved uniform Centers for Medicare and Medicaid Services (CMS) time-studies.

Adult Day Health Care Waiver

Description: This provider manual chapter specifies the requirements for reimbursem*nt for services provided through an approved waiver of the Title XIX regulations.

Ambulatory Surgical Center

Description: Sets forth the conditions and requirements an ASC must meet in order to qualify for reimbursem*nt under the Louisiana Medicaid program. The manual is a ready reference for information and procedural material needed for the prompt and accurate filing of claims for services furnished to Medicaid recipients.

American Indian 638 Clinics

Description: The Centers for Medicare and Medicaid Services (CMS) entered into a Memorandum of Agreement (MOA) with the Indian Health Services (IHS) to allow states to claim 100 percent federal medical assistance for payments made by the state for services rendered to Medicaid eligible American Indians and Alaska Natives through an IHS owned or leased facility or a tribal "638" facility. This manual outlines the covered services, recipient and provider requirements for IHS.

Applied Behavior Analysis

Description: Claims/authorizations for dates of service on or after October 1, 2015must use the applicable ICD-10 diagnosis code that reflects the policyintent. References in this manual to ICD-9 diagnosis codes only apply toclaims/authorizations with dates of service prior to October 1, 2015.

Behavioral Health Services

Description: Specialized behavioral health services (SBHS) are mental health services and substanceuse/addiction disorder services, specifically defined in the Medicaid State Plan and/or applicablewaivers.

Case Management Services

Description: A provider's comprehensive resource for knowledge on a wide variety of Medicaid's operating practices and policies.

  • Issued: 07-01-2002
  • Revision Log : No pages available.
  • Obsolete Pages: No pages available.

Children's Choice Waiver

Description: This chapter specifies the requirements for reimbursem*nt for services provided through an approved waiver of the Title XIX regulations. This document is a combination of federal and state laws and LDH policy that provide support to such individuals.

Community Choices Waiver

Description: This chapter is intended to give providers of Community Choices Waiver services information necessary to fulfill their vendor contract with the State of Louisiana, and is the basis for federal and state reviews of the program. Full implementation of these regulations is necessary for a provider to remain in compliance with federal and state laws and Department rules.

Dental

Description: This chapter provides information on the Medicaid guidelines, policies, procedures, and claims filing requirements applicable to dental servicesprovided to Medicaid recipients.

Durable Medical Equipment

Description: Defines the services, limitations, provider and recipient requirements, and prior authorization rules regarding Durable Medical Equipment

End Stage Renal Disease(ESRD)

Description: The purpose of this chapter is to set forth the conditions and requirements of ESRD facilities for reimbursem*nt under the Louisiana Medicaid program.

EPSDT Health & Idea - Related Services

Description: This chapter provides information on thecovered services, eligibility criteria, provider and program requirements of the EPSDT Medicaidprogram and IDEA-related services for Medicaid recipients under 21 years of age.

EPSDT Health & Idea, Part C - Early Steps

Description: EarlySteps provides services to families with infants and toddlers aged birth through two years who have a medical condition likely to result in a developmental delay, or who have developmental delays.

Family Planning Clinics

Description: Defines the covered services, recipient and provider requirements and claims related information for Family Planning clinics.

  • Issued: 04-01-2011
  • Revision Log
  • Obsolete Pages

Family Planning - Take Charge Plus

Description: Defines the waiver designed to decrease the rate of unintended pregnancies for women in the targeted population through access to family planning, and to decrease Medicaid expenditures for unintended pregnancy and related services through provision of family planning services.

Federally Qualified Health Centers(FQHC)

Description: The purpose of this chapter is to set forth the conditions and requirements that FQHCs must meet in order to qualify for reimbursem*nt under the Louisiana Medicaid program. The manual chapter is intended to make available to Medicaid providers of FQHC services a ready reference for information and procedural material needed for the prompt and accurate filing of claims for services furnished to Medicaid recipients.

Fiscal/Employer Agent

Description: Self-direction is a service delivery option which allows beneficiaries to become the employers ofthe direct service workers they choose to hire to provide supports for them.A required component of the self-direction option is the use of a fiscal/employer agent toperform the beneficiary’s employer-related financial management services.

Free Standing Birthing Centers

Description: Free-standing birthing centers (FSBCs) provide delivery services to eligible Medicaid recipients not requiring hospitalization and which the expected duration of services would not exceed 24 hours following an admission.

General Information & Administration

Description: The purpose of this chapter is to present useful information and guidance to providers participating in the Louisiana Medicaid program. Policies and information applicable to provider requirements, recipient eligibility, program integrity and claims filing are provided in this reference guide.

Home Health

Description: Provides information on coverage, procedures, and claims filing requirements applicable to home health agencies.

Hospice

Description: Provides information on coverage, procedures, and claims filing requirements related to hospice services.

Hospital Services

Description: This manual chapter provides information relative to coverage policies for inpatient and outpatient hospital services. Information on provider requirements and claims related information are also included.

Independent Laboratories

Description:Outlines the conditions and requirements that independent laboratories must meet in order to qualify for reimbursem*nt under the Louisiana Medicaid program. This chapter is a ready reference for information and procedural material needed for the prompt and accurate filing of claims for services furnished to Medicaid recipients.

Intermediate Care Facilities For Individuals With Developmental Disabilities

Description: This chapter specifies the requirements in maintaining an ICF/DD. This document is a combination of federal laws, state laws and Department of Health (LDH) policy.

LaHIPP TPL Claims Payments

Description: Federal regulations and applicable state laws require that third-party resources be used beforeMedicaid is billed.

Medical Transportation

Description: This chapter specifies the requirements of providing Non-Emergency Medical Transportation (NEMT), a non-ambulance transportation provided to Medicaid recipients to and from Medicaid covered services.

New Opportunities Waiver

Description:Provides a NOW provider the information needed to fulfill its vendor agreement with the State of Louisiana, and is the basis for federal and state reviews of the program.

PACE

Description:Provides information to aid the provider in understanding and implementing federal and state Program of All-inclusive Care for the Elderly (PACE) policies and procedures.

Pediatric Day Health Care

Description:Outlines Pediatric Day Health Care (PDHC) Program which provides services to meet the medical, social and developmental needs of medically fragile children with complex medical conditions from birth up to 21 years of age.

Personal Care Services(LT-PCS AND EPSDT-PCS)

Description: This chapter outlines the PDHC program which provides services for Medicaid recipients who require assistance with the activities of daily living and are either in a nursing home or at imminent risk of nursing facility placement.

Pharmacy

Description: This chapter explains coverage, policies, procedures, and claims filing requirements applicable to the Pharmacy Program.

Portable X-Ray

Description: Outlines theconditions and requirements that portable X-ray providers must meet in order to qualify for reimbursem*nt under the Louisiana Medicaid program.

Professional Services

Description: This chapter offers the provider a description of Medicaid beneftis in the professional services program and the policies relating to those benefits.

Residential Options Waiver

Description: This chapter offers the provider a description of the Residential Options Waiver (ROW), a 1915(c) waiver, which isa service system centered on the needs and preferences of the recipients and integration of recipients within their communities.

Rural Health Clinics

Description: This chapter sets forth the conditions and requirements that RHCs must meet in order to qualify for reimbursem*nt under the Louisiana Medicaid program.

Supports Waiver

Description:Outlines the regulations and requirements that providers must follow for participation in home and community-based waiver providers. Supported Employment, Day Habilitation, Prevocational, Habilitation, Respite, Housing Stabilization Transition, Housing Stabilization, Personal Emergency Response System, and Support Coordination are each defined in this chapter.

Vision (Eye Wear)

Description: Outlines the specific benefits and limitations involving Medicaid coverage for vision services and hardware.

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Medicaid Provider Manual Home | La Dept. of Health (2024)

FAQs

How do I contact the Louisiana Medicaid provider? ›

If you are not sure if you have Medicaid health coverage, call Medicaid Customer Service toll free at 1-888-342-6207.

What is the monthly income limit for Medicaid in Louisiana in 2024? ›

This means the household income level can be as high as $2,969 per month in 2024 and she'll qualify for Medicaid (without being pregnant, as part of a household of two, the household income would have to be no more than $2,350 for the adults in that household to qualify for Healthy Louisiana).

How do I find a doctor on Medicaid in Louisiana? ›

Get the largest network of Medicaid doctors, pharmacies, specialists, urgent care clinics and other providers in Louisiana. You can find a provider online or call us at 1-866-595-8133 (Hearing Loss: 711), Monday through Friday, 7 a.m. to 7 p.m.

How do I check my Medicaid eligibility in Louisiana? ›

Eligibility can be verified through:
  1. The Medicaid Eligibility Verification System (MEVS). Providers can accept verification of enrollment in Louisiana Healthcare Connections from the MEVS system in lieu of the ID card.
  2. Online through our secure provider portal.
  3. By phone using our automated IVR system, 1-866-595-8133.

Is Louisiana healthcare connection the same as Medicaid? ›

We're Louisiana Healthcare Connections—your local Medicaid health plan. We serve people all across Louisiana, so we're connected to your family, your friends and your neighbors. We provide special support for newborns, extra benefits for adults and rewards you can spend for taking care of your health.

Who manages Medicaid in Louisiana? ›

The Louisiana Medicaid Program operates within the Louisiana Department of Health. Do I qualify for Medicaid? Medicaid eligibility is determined using the Federal Poverty Level income guidelines. Visit the Monthly Income Limits for Medicaid Programs page.

Does Louisiana Medicaid require a referral to see a specialist? ›

We do not require a referral from your PCP in order to see a specialist. However, some specialists may require a referral. If that is the case, they will tell you. For some medical services, you may need a referral from your PCP.

What are the 5 Louisiana Medicaid plans? ›

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  • Aetna.
  • Amerigroup Louisiana.
  • Amerihealth Caritas.
  • Louisiana Healthcare Connections.
  • United Healthcare Community Plan.

How does Medicaid work in Louisiana? ›

Louisiana's Medicaid program covers many of the same things that private health insurance programs traditionally cover. Medicaid can also cover services to help "fill in the gaps" in Medicare and meet certain long-term care needs. The list below includes things Louisiana Medicaid will cover in some or all cases.

Does Medicaid check your bank account in Louisiana? ›

Medicaid is also required to check with your financial institutions electronically to be sure we know about all assets and resources.

What is the highest income to qualify for Medicaid in Louisiana? ›

Who is eligible for Louisiana Medicaid Program?
Household Size*Maximum Income Level (Per Year)
1$20,030
2$27,186
3$34,341
4$41,496
4 more rows

How often should providers verify a patient's Medicaid eligibility? ›

As a healthcare professional, your patients look to you for expert advice. So be sure to remind them that they are required to verify their eligibility every year or they risk losing their Medicaid coverage.

How do I contact MCO in Louisiana? ›

If you are a Medicaid recipient with questions about Healthy Louisiana, please call the Enrollment Center at 1-855-229-6848.

How do I contact Louisiana Healthcare Connections provider? ›

To ensure the safety of your protected health information (PHI), please send us a message through the Secure Member Portal or Provider Portal, or you can call us at 1-866-595-8133 to speak directly to a customer service representative.

How do I contact Medicaid EDI in Louisiana? ›

Interchange (EDI)

Provider Portal: Availity https://www.availity.com Call our EDI hotline at 1- 800-590-5745 to get started.

What is the phone number for United Healthcare Louisiana Medicaid? ›

Phone: Call 1-855-229-6848, TTY 1-855-LaMed4Me (1-855-526-3346), Monday–Friday, 8 a.m.–5 p.m. 24/7 automated system: TTY 1-800-292-3572.

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