Support Number: (775) 445-6403
*Please call the number above if you need an activationcode.
Connect with your doctor and manage your healthcare online,anytime.
MyChart is our new patient portal for all your Carson Tahoe Health &Carson Tahoe Medical Group needs.MyChart acts as a gateway to your complete health record. The secure online platform gives you convenient, 24-hour access to personalhealth information and can act as a quick resource for you and your providerassuring the best possible care experience. Having your medical informationright at your fingertips puts YOU in control of your health. You will receivean activation code at the time of scheduling and when you check-in at aclinic. You may receive an activation code for MyChart as part of yourdischarge paperwork from primary care, urgent care, or any hospital visit. Youcan use one MyChart login to manage your health records for all providers thatuse Epic & MyChart. After you have activated your Carson Tahoe MyChartaccount, you can link other existing MyChart accounts you may have. Our support number (775) 445-6403 isavailable Monday - Friday (excluding holidays) from 6 AM - 8 PM and onweekends from 8 AM - 8 PM.
Please note: AlthoughMyChart replaced our three existing patient portals (Follow My Health, CTMG,and CTC), your old data is available throughMedical Records. We apologize for any inconvenience or confusion this may cause. Eachpatient portal was run through a different platform, so old data did notautomatically transfer over. We recognize the importance of accessing yourhistorical medical information, though, so please contactMedical Recordsand they'd be happy to assist you.
With theMyChart Patient Portal, you’ll have access to:
- Messages - Ask your provider questions and receive ananswer in a timely and thoughtful manner
- Medical Records - View visit summaries and physiciannotes from past visits and admissions, or request your complete personalhealth record
- Results - Access your test results, no more waiting fora phone call or letter
Appointments - Schedule your next doctor'sappointment online and view details for upcoming appointments
Medications - View your current medications anddosages and request a prescription refill from your provider
Billing - View billing statements and pay outstandingbalances for dates of service after October 10, 2020
When you activate your MyChart account you will be automaticallyenrolled in paperless billing statements and will be notified byemail when a new bill is available. If you choose, you may loginto MyChart to opt-out of future e-billing statements. Or you maycontact our billing office directly at (775) 445-7550 afterOctober 10th.
Temporarily, you may receive separate individual statements asolder balances (10/09 and prior) won't be integrated with MyChart
Additionally, you may receive several bills in relation to themedical services you received. As an example, you could get a billfrom the emergency room physicians, radiologists, and Carson TahoeHealth depending on services rendered. Only those items concerningCarson Tahoe Health can be accessed through your MyChart portal.
One Bill – One Plan. All charges directly rendered through CarsonTahoe Health will be included in one statement.Note: You will continue to receive separate bills forcare provided by those physicians who operate from their ownprivate practice.
For services received
on October 10, 2020, to present:
MyChart FAQ
Patient Transparency:
Carson Tahoe Health believes in patient information transparency, and webelieve you deserve to see your information as soon as it's available. We willrelease ALL notes and results immediately to you so you may see some resultseven before your primary care provider. Please give your primary care providertwo business days toreview and let you know their thoughts.
The following will now be provided to you:
Lab and Imaging Results
- Most are already immediately released.
- Some studies may be delayed.
- Common “minor abnormals” to expect:
- There are many results like “MCHC” and “MCV” that may show abnormalbut are not clinically important. There are other results, like “ANA”that are challenging to interpret and require reviewing other resultsand other information from your chart. Sometimes these are bestdiscussed in person.
- Knowing all this, if you still have an immediate concern, you can sendus a message or call our clinic to discuss. Otherwise, we would preferthat we discuss this at your next appointment.
- Radiology Studies:
- CT scan, MRI, and PET reports can show new or re-occurring cancer.
- These reports can also contain words that are hard to understand.
- These reports can also show unexpected results.
- We ALWAYS plan to review these results with you and decide on a plantogether. We prefer to do this either in person, by video visit, or byphone.
- When possible, we will discuss the possible results with you BEFOREgetting the test, and the next steps we would take with each result.
- Some patients prefer to see their results online immediately and otherpatients may feel more comfortable waiting to discuss results whentheir provider is available at their next visit. As the patient, youcan choose when to view your result.
Inpatient Notes
- All inpatient notes will be immediately released to MyChart uponcompletion. This includes history and physical, procedure, progress,consultation, therapy, nursing, and discharge notes.
- We believe that sharing our medical progress notes with you helps us takebetter care of you and helps us to be a better team.
- We ask for your patience and understanding as we share notes with you.
- The most important document of your hospital stay is the Discharge Summarythat will be available to you a few days after you leave the hospital.This summarizes your entire hospital stay.
- If you have questions or concerns about what you read, providers are happyto discuss them with you the next time they complete their rounds.
How To Access MyChart Accounts Via Proxy Access:
How to access a child's record (Desktop)
- Information needed:
- Child's First and Last Name
- Child's legal sex
- Child's date of birth
- Child's address
- Adult's phone number
- Once you have the above information, follow these steps:
- Log into MyChart using your own login information
- Click on the Menu Button in the top left
- Scroll down to the Sharing Section
- Click on "Request Access to a Child's Record"
- Fill out the information and press the button that says "*I certifythat I have the legal right to this minor's information"
- Press Submit Request
How to access a record from someone 18+
- Information needed(Note: the individual will have to initiate the process - there is norequesting)
- The friend or family member's name
- The friend or family member's email address
- The friend or family member's will need the record holder's birthdate
- Once you have the above information, follow these steps:
- Log into MyChart using record holder's login information
- Click on the Menu Button in the top left
- Scroll down to the Sharing Section
- Click on "Friends and Family Access" at the bottom of the page
- Fill out the information and then select the type of access you wouldlike to give them. There are descriptions beneath all of them to helpyou make an informed decision
- Read the terms and conditions and then check the box that says "Iagree to the terms and conditions"
Learn More About MyChart:
- MyChart FAQS
- Carson Tahoe Health Privacy Policy
Download the MyChart Mobile App:
MyChart integrates with the Apple Health app, which is available to patientswith an iPhone running iOS 11.3 or later. The health records feature in theHealth app makes it easy to access and visualize key parts of your healthrecords, including allergies, conditions, immunizations, labs, medications,procedures, and vitals.
