Carpet Cleaning - Wiz Team, Inc. (2024)

How long does it take my carpet to dry after carpet cleaning?

Typically, for a carpet to be fully 100% dry it takes from 8-24 hours depending on indoor humidity, temperature, air circulation, and the type of carpet fiber that has been cleaned. The amount of soil in the carpet plays a role as well, since heavily soiled areas may need multiple cleaning and vacuuming passes taking longer to dry. Lightly soiled carpet with one cleaning pass can be dry before we complete the job in 2-3 hours. At Wiz Team, Inc. we have developed a unique drying system using our long experience in structural drying. We use evolution wands to clean your carpet which allows maximum moisture recovery, we set your HVAC system to a temperature setting of 72F with the fan on. We always install air movers for speed drying of cleaned areas, reducing dry time to ½, and utilizing your ceiling fans for air circulation. Your carpet can be used immediately after cleaning, we provide our clients with premium shoe covers to wear over your house shoes and exercise caution when walking from damp carpeted areas to hard surfaces to avoid slipping. Leave protective foam blocks or plastic tabs used to protect your furniture legs during cleaning for 24 hours, then they can be safely removed.

How much does Carpet Cleaning Service Cost?

This is difficult to answer outright. Everybody charges differently depending on their business model. Some companies charge you per room, some by the square foot. Carpet cleaning costs depend on many elements: Type of Carpet, Amount of Soil, Spots and/or Stains, Furniture moving, and Amount of Furniture involved. At Wiz Team, Inc. we provide Free in-home/or/business consultations; during which we physically come to you and inspect the actual condition of your carpet (Wear & Tear, Soil Amount, Specialty Stains, Pet Stains, and UV Light Inspection, and check for Carpet Buckling, and Carpet Fiber Type: Synthetic or Natural). During our in-home consultation, we will answer any questions you may have and educate you about our process step by step, come up with the best solution for your cleaning needs and provide you with a written estimate, schedule your cleaning appointment with our office for an outstanding service experience.

Do you guarantee removal of all stains and spots in my carpet?

No, we cannot guarantee all stains will be 100% removable. Some of the stainings, depending on the nature, will permanently alter the carpet structure and may contain permanent dyes and colors which make it impossible to be fully removed. Carpet spot and stain removal success depends on the following elements: the age of the carpet, how long the stain is in the carpet, the type of carpet fibers, and previous treatments which could create the reverse effect by blocking stains into place. During our initial carpet inspection by our master technician, we will communicate with you the removal success rate on certain spots and stains. At Wiz Team, Inc. we use professional spotting kits developed over the past 30 years of experience in spot and stain removal with a high rate of success when it comes to stain removal. Even in the best and most experienced hands, spot, and stain removal cannot be guaranteed!

My carpet has bubbles and buckling after carpet cleaning, what can I do?

Carpet bubbles and buckling are typical signs of improper carpet installation if the carpet is cleaned for the first time in 12-18 months after installation. A carpet that is older and shows signs of buckling and bubble effects before or after carpet cleaning, is a sign that the carpet needs to be re-stretched by professional installers. It is not always possible to know ahead of cleaning if the carpet will react in this manner. If bubbles or buckling do occur during the cleaning, it will go down within 24-48 hours and will be virtually unnoticeable. At Wiz Team, Inc. during our in-home consultation, we will point out any possibilities for buckling or bubbling before cleaning. We recommend carpet cleaning to be performed first and then see how much of the buckling will re-stretch itself during drying time, whatever is not back to normal, should be re-stretched by one of our recommended vendors.

How long will it take to clean my carpets?

That depends on room size, how many areas you are planning to have done, the amount of furniture to be moved, soil levels, and pre-spotting treatments. On average it will take approximately 30 minutes per room of about 150 sq. ft.

Do you move furniture during the carpet cleaning?

Yes! We move furniture, clean the carpet beneath it, and place it back in its original spot blocked with foam blocks and/or plastic tabs to protect your furnishing from absorbing any moisture or to prevent bleeding from furniture legs onto the freshly cleaned carpet. There are several items we will not move, including Pianos, China Cabinets, Electronics, Computer Desks, Beds, Dressers with mirrors, pool tables, or similar items). We kindly ask prior cleaning appointment you remove: lamps, breakables, collectibles, plants, and knick-knacks from the furniture you wish to be moved.

What method will Wiz Team use for cleaning of my carpet?

Several cleaning methods can be used to achieve superior cleaning results when cleaning carpets including shampooing, encapsulation, dry cleaning, and hot water extraction referred to as steam cleaning. At Wiz Team, we are all Certified Master Textile technicians trained and experienced in all cleaning methods depending on the type of carpet fiber and unique cleaning situation. We recommend and use hot water extraction for deep restorative cleaning method by using microfiltered soft water and specialty cleaning agents utilizing state-of-the-art extraction equipment made in the U.S.A. for moisture and soil removal up to 98% with quick drying times. Hot water extraction is recommended by the world’s largest carpet manufacturers (Shaw, Mohawk, Stain Master).

Some stains re-appeared after cleaning – what do I do?

Most spots do not reappear after cleaning, some oil-based spots may reappear through a process called wicking. The resurfacing of stains is because they are deeply embedded for a long period. If this happens, please call Wiz Team, Inc. at 847-526-6060!

Do you guarantee your carpet cleaning services?

Yes, we are not happy unless you are. In case of spot reappearance or any other reasons, we will rush back as soon as possible to retreat any spots or to the re-clean area of concern. In case after recleaning you are not fully happy we will return your money for the area that is not up to your satisfaction no questions asked.

You cleaned my carpet, how do I keep it clean now?

Our crew will give you an after-care guide to keep your carpet looking amazing until the next cleaning. Wiz Team provides all of our clients with HomePro Spotting Solution free of charge after cleaning to be able to spot clean carpet in case of accidental spills preventing simple spills from becoming permanent stains. We’ll recommend your next cleaning appointment to keep your carpet in pristine condition. In case of an accidental or specific spill or mess on the carpet – you can always call Wiz Team’s office and our customer service team will give you the best advice over the phone on how to handle any type of spill and prevent it from getting worse.

What is carpet protector?

Carpet protector comes in 2 formulations, water-based or solvent-based. The base type (Water or Solvent) is used for specific types of fiber and fabrics on carpet or upholstery. A Carpet Protector or Sealer is a repellent that gives you an extra layer of protection and security to your carpet. By creating a shield around every fiber to protect the carpet from everyday traffic, spills, dyed drinks, and food. It allows spills to hit off the fibers preventing the penetration or staining of the carpet. It is a flexible specifically formulated to bond and protect fibers without changing the carpet appearance, color, or softness of the fiber. Carpet protection has many benefits, some of which include: Increased repellency, prevention of spills from penetrating, prolonged carpet life and appearance, allowing for easy and thorough vacuuming, prevention of static charge, protection from water, oil, and dry soils, and allowing for better cleaning. Furthermore, it protects the carpet from daily wear and tear between professional cleanings. Our technicians use only the best protective finishes available to our industry. Our protector is hypoallergenic when dry, safe to be used in homes with infants, kids, and pets, and has premium ingredients to give maximum protection at the lowest mixing ratio and it is recommended by the most reputable North American carpet manufacturers.

Isn’t my carpet already protected by the manufacturer?

Yes, carpets come protected from the manufacturer with some higher, and some with lower grades depending on the type of carpet and grade of carpet you purchased. Carpet protective coatings weaken over time with everyday traffic and general use. Carpet manufacturers recommend the reapplication of carpet protectors after every cleaning typically once per year. Some carpet manufacturers waive your carpet warranty if the carpet has not been cleaned by a certified company and the carpet protectant has not been reapplied. Wiz Team, Inc. has Master Certified Textile Technicians who can clean all types of carpet from synthetics to wool and anything in between. For all types of synthetic and wool safe certified provider by the New Zealand Wool Institute for world carpet fiber maintenance, cleaning, and protection application.

What is Deodorizer and How does it work?

Carpet deodorizer is a specifically formulated odor counteractant that penetrates odor causing the surface to eliminate the odor at its source. Odor sources such as stomach acids, smoke, feces, urine, blood, etcetera – will require different treatment. In general, all deodorizing requires full cleaning of the surface to get rid of odor-causing material/source. Deodorizer is applied using different techniques to get fully in touch with the source and eliminate odor. Some situations, such as urine staining may have penetrated deep into the carpet backing, carpet cushion, and/or subfloor. These cases may require additional procedures to fully eliminate odor and deodorizing surfaces may require multiple treatments. In some instances, full odor removal cannot be guaranteed.

(847) 526-6060