FAQs
SIM card not working, eSIM not working? ›
Make sure your SIM is enabled in the Settings menu and the correct SIM is set to default. Affected by a system block - A SIM lock may be enabled on the eSIM because you entered the PIN incorrectly too many times.
Why is my SIM card not working after eSIM? ›Your iPhone must be unlocked, or both cellular plans must be from the same carrier. Both plans must be set up and ready to use. Your carrier or carriers must support Dual SIM with eSIM. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA.
Why is my eSIM number not working? ›So, if the eSIM card does not work, we recommend you check the following: Check that your iPhone is unlocked or that both cellular data plans belong to the same operator. Make sure that the plan is configured and ready to use. Check if your operator supports Dual Sim with eSIM.
Why is my eSIM not activating? ›Because the "Unable to Activate eSIM" is appearing during the combined installation/activation flow, it usually means your device is unable to INSTALL your eSIM. This is often because you don't have a stable internet connection to download and install your eSIM (digital SIM card).
Does physical SIM stop working after eSIM? ›What Happens to Your Physical SIM Card When You Switch to eSIM? When you switch to eSIM, your physical SIM card becomes obsolete. Your mobile device will no longer recognize the physical SIM card and you will no longer be able to use it to connect to a cellular network.
How do I reactivate my SIM card after eSIM? ›You need to buy a new SIM card or eSIM. You have not used your SIM or eSIM for more than 6 months after the end of validity of the last plan : it cannot be reactivated. You need to buy a new SIM card or eSIM.
Why is my SIM card not working anymore? ›Your device may display a message such as "SIM card not recognized" if it has trouble reading the SIM card. This might happen because: SIM card is damaged (e.g., cracked, worn, split, etc.). Make sure the SIM card isn't damaged before inserting it into the SIM card tray or slot.
What causes an eSIM to fail? ›Compatible models include iPhone XS, XS Max, XR, and later, but there are exceptions in certain regions. Common problems like incompatible carriers, activation issues, network problems, software updates, and physical SIM interference can cause eSIM malfunctions.
Why is my eSIM not transferring? ›One common issue that can cause eSIM transfer problems is the status of your device's Bluetooth. eSIM activation often relies on Bluetooth for a seamless transfer process. To ensure it's enabled: Swipe down from the top of your screen (Android) or the top right corner (iPhone) to access the control centre.
What are the problems with eSIM? ›One of the common challenges faced with eSIM connectivity is network disconnections. This can be frustrating, especially when you rely on a stable and uninterrupted network connection for your mobile device. However, there are a few steps you can take to troubleshoot and resolve these issues.
How do I manually activate eSIM? ›
- Go to [Settings] – [Connections] – [SIM Card Manager] – [Add a Mobile Plan]
- Select [Scan Carrier QR code] and then tap [Enter activation code] instead.
- Enter your activation code by copying and pasting it into the appropriate field.
- Tap [Connect] – [Add and use it now]
- Go to Settings.
- Tap Cellular. Then: If you have a single plan, tap Delete eSIM. If you have multiple plans, tap the plan that you want to erase. Then tap Delete Plan.
Whether your Android is eSIM-compatible will depend on the model, where it's manufactured, and what carrier you use. The best way to determine if your Android is eSIM-compatible is to check with the manufacturer, reseller, or network provider.
Why is my physical SIM not working? ›If simply reseating the SIM card didn't do the trick, your phone might benefit from ensuring the card is clean and the contacts are clear. Remove the SIM card from your phone, carefully extract it from the tray and then use a microfiber cloth to wipe away any dust, dirt, or debris.
Why is my iPhone not detecting my SIM? ›Make sure that the SIM tray closes completely and isn't loose. If you use a SIM tray from a different model iPhone, iPad, or from another phone manufacturer, it might not fit properly. If your device has a physical SIM card and you've completed the previous step, try using another SIM card.
How to fix eSIM no service? ›- Restart Your Device. Turn off your iPhone. ...
- Check Your eSIM Status. Open the 'Settings' app on your iPhone. ...
- Update Your iOS. Go to the 'Settings' app. ...
- Reinstall Your eSIM. ...
- Check Network Settings. ...
- Visit an Apple Store.
To convert your eSIM to physical sim, you need to first deactivate your eSIM permanently. This will delete all your network details from the existing eSIM. You can't complete the process online or by yourself. Therefore, find the nearest store of your network provider.
Can you still use SIM card after eSIM? ›FAQ SIM Card after installing eSIM. Can I still use my SIM Card after installing eSIM? Yes, you can still use your SIM card after installing the eSIM, in fact you can even use both cards simultaneously, your primary card for calls and message, and the eSIM for Internet.
Can you go back from eSIM to SIM card? ›Yes, you can switch back from eSIM to physical SIM in seconds, in fact you can even use both of SIMs at the same time, your primary card for calls and message, and the eSIM for internet.
What happens to SIM card when eSIM is activated? ›Wait for your eSIM to activate. Your previous SIM card will be deactivated when the mobile plan on your iPhone is activated.