Xfinity customers, here’s what to do if you’re having internet or cable TV issues.
By Eric Chiu
Is Xfinity down or is it just me?
Xfinity cable TV or internet outages typically happen when Comcast’s network goes down, but equipment problems can sometimes look like network problems. If you’re stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service.
Jump to:
- Xfinity equipment issues
- Xfinity network outage issues
- How to confirm an Xfinity outage
- What to do during an Xfinity outage
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Xfinity equipment issues
Your TV or home internet equipment might be causing service problems if they’re working at less-than-peak condition. If you’re experiencing any of these scenarios, you might be experiencing hardware problems instead of an Xfinity outage:
- Your Wi-Fi connection keeps dropping or has a weak signal
- You get a steady TV signal, but your picture looks off
- The lights on your modem, router, or TV box remain lit and aren’t flashing
In these situations, your TV or internet equipment just might need a tune-up. Check out our Xfinity troubleshooting guide for some TV and internet support tips.
Xfinity network outage issues
If your TV or internet connection is completely out, the problem is likely on Comcast’s end. Along with losing your TV or internet service, these signs point towards an Xfinity outage:
- Modem, router, or TV box have flashing error lights
- Neighborhood has severe weather conditions like a power outage
If you’re encountering these problems, reach out to Xfinity customer support to confirm if there’s an outage in your area.
How to confirm an Xfinity outage
If you’re still experiencing service problems after checking all of your Xfinity equipment cables, use the following resources to confirm that Xfinity has a service outage in your area.
Xfinity outage map
Xfinity’s Outage Map lists local outages in your area and includes estimated repair times. You can access the map on Xfinity’s Status Center or with the Xfinity My Account mobile app (available on Google Play or the App Store).
Call Xfinity customer service
Xfinity’s callback service lets you schedule a phone call with an Xfinity customer support agent and avoid having to stay on hold all day. Xfinity also has in-person chat support every day between 8:00 a.m. and 9:00 p.m. ET and a support account on Twitter.
Get Xfinity text notifications
Text OUT to 266278 for Xfinity outage notifications via text message. For text alerts, your phone number needs to be registered to your Xfinity account.
What to do during an Xfinity outage
There’s not much you can do during an Xfinity outage except wait for Comcast technicians to finish restoring TV or internet service. But while you’re sitting by candlelight or working through the Sunday crossword, you can still use some Xfinity services.
Use your smartphone as a hotspot
Depending on your smartphone brand and plan, you might be able to use the phone as a mobile hotspot to connect computers or tablets to the internet.
Mobile data speeds won’t be as fast as your home internet service, but they’re a workable backup during a power outage. Make sure your smartphone plan covers hotspot usage to ensure you won’t get hit with overage fees.
Watch TV shows on the Xfinity Stream app
If your Xfinity TV service is out during a power outage, you can still use the Xfinity Stream app to watch on-demand movies or TV shows. Check out our full Xfinity Stream review to learn more about the app.
Connect to an Xfinity Wi-Fi hotspot
For fast Wi-Fi internet access, Comcast customers who aren’t on a prepaid plan can connect to a neighborhood Xfinity hotspot. Visit our Xfinity Wi-Fi hotspots guide to learn more about the service and find your nearest hotspot.
Final take
Once you’ve determined whether your Xfinity equipment is on the fritz or you’re part of a widespread outage, you can take steps to correct your network connection.
If you’ve got equipment troubles, our Xfinity troubleshooting guide can help. During an internet outage, you can use your smartphone as a hotspot. If it’s only a TV outage, this will be a great time to try out Xfinity Stream to watch your favorite shows online.
Xfinity outage FAQ
Xfinity may be down if Xfinity technicians are working in your area or if your neighborhood is experiencing severe weather conditions like a power outage. Visit the Xfinity website or text OUT to 266278 to confirm if Xfinity services are down.
Your equipment might be causing the network issue—follow our Xfinity troubleshooting guide for help. If that doesn’t fix it, you might have an Xfinity outage in your area.
Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates.
You can reach Xfinity customer service at +1-800-XFINITY. That’s +1-800-934-6489 if you don’t want to hunt around your keypad for the letters.
